Summary
Summary
Court Enforcement Specialists Limited, Victoria House, Great Ancoats Street, Manchester, M4 7DB is a Data Controller and registered with the Information Commissioners Office [ICO] under reference ZA225779.
Where we act as a data processor on behalf of a data controller (for example, when executing liability orders and collecting taxation on behalf of local Government), we will signpost you to the applicable privacy policy that sets out the required information as part of that data processing agreement.
We may change this Privacy Policy as we may deem necessary from time to time, or as may be required by law. Any changes will be immediately posted on our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of our Site following the alterations.
We keep to a minimum the information we hold about you.
We use your data to carry out our services, respond to your enquiries, manage our relationship with you and meet our legal obligations.
We delete your data when it is no longer needed for these reasons
We do not trade your data.
We do not give your information to third parties without your consent, but there are exceptions.
You have privacy rights
We do not process your data outside of the European Economic Area (EEA).
Cookies
We do not use cookies on this website
Do you want more detail?
To read more about how Court Enforcement Specialists uses your personal data, read the notice or notices, which apply best to your relationship with us:
I am a client
I am a debtor
I am interested in a career with Court Enforcement Specialists
I want to know my privacy rights
To contact Court Enforcement Specialists with a data protection or privacy query regarding the processing of your personal data, please use the contact us form.
This page was last updated 2018
Client
Client
We keep to a minimum the information we hold about you
We use your data to carry out our services on your behalf, respond to your enquiries, manage our relationship with you and meet our legal obligations
We delete your personal data when it is no longer needed for these reasons
We will only share data where disclosure is required or permitted by law or when we use third party service providers to supply and support our services to you
We do not trade your personal data.
You have lots of privacy rights
We do not process your data outside of the European Economic Area (EEA) unless necessary for the performance of a contract.
We are happy to answer questions – contact us
We may change this Privacy Policy as we may deem necessary from time to time, or as may be required by law. Any changes will be immediately posted on our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of our Site following the alterations.
Information we hold about you
As our client, we will hold the following information about you:
Your name, identity and contact information
Information about your business activities
Information and documents about your matter or enquiries, including communications with you
Billing and payment information
Using your data
References to the basis of processing are a reference to the article of the General Data Protection Regulation under which we undertake the processing in question.
Live Chat enquiries are handled by Court Enforcement Specialists via a WIX application on the website.
We will collect personal data from you in relation to the provision of our services to you that are necessary, adequate and relevant to the relationship.
Providing you a service
We use the information we hold about you and your business — both personal and otherwise — to give you the best service we can.
To notify you about changes to our service
To enable us to invoice you for our services, and keep track of payments that you make
If you refuse to provide us with certain information when requested, we may not be able to perform the contract we have entered into with you
(Processing is necessary for the performance of a contract - Basis: Article. 6(b): this is necessary to deliver an effective service to you.)
Our collection methods are:
Through engagement (or potential engagement) of our services
Enquiries via our office, website or agents’
By communications, including email, telephone, post or social media
Networking
Through engagement of service providers
Via third parties and/or publicly available resources
Legitimate Interest and marketing:
We may process your personal data for the purposes of our own legitimate interests provided that those interests do not override any of your own interests, rights and freedoms which require the protection of personal data. This includes for marketing, business development, statistical and management purposes.
If you are an existing client or contact, we will send you information about other products, events and services that we feel maybe of interest to you.
You have the right at anytime to contact us to ask us to stop contacting you for marketing purposes.
We will never sell your data to a third party.
(Processing is necessary for the purposes of the legitimate interest – Basis: Article 6(f): this is necessary for the interest pursued by the controller)
Data Security
We have put in place commercially reasonable and appropriate security measures to
prevent your personal data from being accidentally lost, used or accessed in an
unauthorised way, altered or disclosed. In addition, we limit access to your personal data to
those employees, agents, contractors and other third parties who have a business need to
know.
They will only process your personal data on our instructions and they are subject to
a duty of confidentiality.
We have put in place procedures to deal with any suspected data security breach and will notify you and any applicable regulator of a suspected breach where we are legally required to do so.
If you have particular security requirements, please contact us to discuss how we can support you.
Your data and the EEA
We do not transfer or process data outside the European Economic Area (EEA) unless the nature of the processing requires it (for example, where we are emailing a party to your matter who is based outside the EEA, or because you have chosen to use an email or other communications service which routes data outside the EEA).
Your privacy rights
You have lots of privacy rights in respect of our processing of your personal data.
Click on privacy rights for more detailed information
You also have the right to lodge a complaint about our processing with a supervisory authority — you probably want the UK's Information Commissioner's Office
Third parties
We will share data where disclosure is required or permitted by law or when we use third party service providers (data processors) to supply and support our services to you.
We may also pass your data to third party external organisations where we are required by law, where it is necessary to administer the relationship between us or where we have another legitimate interest in doing so.
We use third party service providers such as certificated enforcement agents, vehicle removal companies, security, tracing services and other organisations to help us provide services to you. These would include:
Court services
Protestor removal
Traveler removal
Forfeiture of lease
Residential possessions
Commercial rent arrears recovery
Methods to take payment
Telephony
Banking
Accounting
Broadband
Email providers
Driving and Vehicle Licensing Agency (DVLA)
Companies House
Where personal data is passed to any of these organisations, if we stop using their services, any of your data held by them will either be deleted or rendered anonymous.
We may also pass your data to third party external organisations where we are required by law, where it is necessary to administer the relationship between us or where we have another legitimate interest in doing so.
These requests are assessed on a case by case basis and we may need to seek your consent before doing so.
All of our third party service providers are required to take commercially reasonable and appropriate security measures to protect your personal data. We only permit our third party service providers to process your personal data for specified purposes and in accordance with our instructions.
Deletion and retention periods
Data about clients: duration of your relationship with us, then seven years
Data about specific matters: duration of the matter, then seven years
Enquiry data: duration of enquiry, then 7 days
Server logs: up to one year
When assessing what retention period is appropriate for your personal data, we take into consideration:
The requirements of our business and the services provided;
Any statutory or legal obligations;
The purposes for which we originally collected the personal data;
The lawful grounds on which we based our processing;
The types of personal data we have collected;
The amount and categories of your personal data; and
Whether the purpose of the processing could reasonably be fulfilled by other means.
Subject Access Requests
We strive to be as open as we can be in terms of giving people access to their personal data. A Subject Access Request under the GDPR is your right to request a copy of the information that we hold about you.
Such requests must be in writing to Court Enforcement Specialists Limited, Victoria House, Great Ancoats Street, Manchester, M4 7DB. If we do hold your personal data we will respond in writing without undue delay and within one calendar month of your request (where that request was submitted in accordance with this policy).
The information we supply will:
Confirm that your data is being processed;
Verify the lawfulness and the purpose of the processing;
Confirm the categories of personal data being processed;
Confirm the type of recipient to whom the personal data have been or will be disclosed, and
Let you have a copy of the data in an intelligible form.
Please note that you may need to provide identification in order to prove who you are to access your data.
If you agree, we will try to deal with your request informally, for example by providing you with the specific information you need over the telephone.
In the instance that we do not hold information about you we will also confirm this in writing at the earliest opportunity.
Debtors
Debtor Summary
We keep to a minimum the information we hold about you
We use your data to search for and take control of goods, execute writs, warrants of control, liability orders, forfeiture notices, other debts and to carry out evictions or repossessions.
We delete your personal data when it is no longer needed for these reasons
We will only share data where disclosure is required or permitted by law or when we use third party service providers to supply and support our services.
We do not trade your personal data.
You have privacy rights
We do not process your data outside of the European Economic Area (EEA)
From time to time we may be processing your data on behalf of another controller
We are happy to answer questions – contact us
We may change this Privacy Policy as we may deem necessary from time to time, or as may be required by law. Any changes will be immediately posted on our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of our Site following the alterations.
Information we hold about you
We only process personal data that is necessary, relevant, adequate and lawful. We may hold the following information about you (but not limited to) to assist us in carrying out of one of our services, in the collection of any debt or supplying our services to you for a client:
Your full names including previous
Home and trade addresses
Personal and work email addresses
Telephone numbers (landline, mobile)
Date of birth
Gender
Description of our interactions
Social Media (handle, signature, username)
National Insurance Number
Occupations
Employee / Employment status
Financial Information (Income / benefit claims / expenditure)
Marital Status
Housing Status
Sensitive Data - Special category data (Health, Vulnerability)
Vehicle Registration Number (VRN)
Information about your business activities
Information and documents about your matter or enquiries, including communications with you
Billing and payment information
Video imagery – Body Worn Video (BWV) cameras maybe worn by Enforcement Agents’. This may collect personal and special category data.
Using your data
References to the basis of processing are a reference to the article of the General Data Protection Regulation under which we undertake the processing in question.
We use personal data that is given to us by you or anybody else such as your creditor, the court, local authority, landlord, land owners, enforcement agency, key worker, debt advice charities and others.
Live Chat enquiries are handled by Court Enforcement Solutions via a WIX application on the website.
Court Enforcement Specialists will process your data:
As necessary to comply with a legal obligation – Article 6(c) eg –
When you exercise your rights under data protection law and make requests
For compliance with legal and regulatory requirements and related disclosures
For establishment and defence of legal rights
For activities relating to the prevention, detection and investigation of crime
To verify your identity, fraud prevention and money laundering checks
To monitor emails, calls, other communications to you and activities about your case
As necessary to perform a contract on behalf of your creditor and you for the relevant service – Article 6(b) eg –
To manage the performance of the contract
To manage mediation activities
To update records
To trace your whereabouts to contact you regarding your contract and recovery of a debt
As necessary for our own legitimate interests or of those persons and organisations – Article 6(f) eg –
To protect you and us
To prevent malicious or fictitious allegations, aggression and assault eg Body Worn Video
For good governance, accounting, managing and auditing our business operations
To search credit reference agencies
To monitor emails, calls, other communications and activities on your case
Body Worn Video (BWV) data is not reviewed unless necessary to assist in identifying a data subject requesting information, to answer a complaint or it is to be provided as evidence to law enforcement following an allegation of crime.
In some instances Court Enforcement Specialists will be acting as a controller of the BWV data being processed and on other occasions defined as a processor as processing on behalf of another controller (eg Enforcement Agency). Please refer to our Subject Access Request information for more detail.
Based on your (explicit) consent – Article 6(a) and 9(2)(a) eg –
When you request us to disclose your personal data to other people or organisations such as a debt advice charity, key worker, family member or other handling your case
When we process special category data of personal data about you at your request to help us assess and make legal and duty bound decisions about your case (eg racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, genetic data, biometric data, data concerning your health, sex life or sexual orientation)
When we assess if you are vulnerable, or have the capacity to handle your own finances.
You are free at anytime to change your mind and withdraw your consent, but there maybe exceptions if being processed under a legal obligation ie If you are vulnerable and we know you are vulnerable and you withdraw your consent, we have a legal obligation to make decisions based on the information provided.
We use such data to make informed decisions on all of the information available to us, our instruction from our clients’ and any legal obligation.
Other uses include;